Groovebook
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Groovebook Overview
Groovebook has 2.6 star rating based on 92 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Love the pictures, Pics are beautiful, Great idea.
Cons: No response from anybody and no way to contact them by phone, No telephone customer service, No response from customer service.Recent recommendations regarding this business are as follows: "They are out of business", "Don't go to this site", "No recommendation at this time. I need to have resolution if I am going to continue with my Groovebook account", "Thought it was good till I tried to reach you now probably wouldn’t recommend", "It is nice being able to print out my pictures every month and they come in a nice little photo ablum".
Groovebook has 2.6 star rating based on 92 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Love the pictures, Pics are beautiful, Great idea.
Cons: No response from anybody and no way to contact them by phone, No telephone customer service, No response from customer service.Recent recommendations regarding this business are as follows: "They are out of business", "Don't go to this site", "No recommendation at this time. I need to have resolution if I am going to continue with my Groovebook account", "Thought it was good till I tried to reach you now probably wouldn’t recommend", "It is nice being able to print out my pictures every month and they come in a nice little photo ablum".
Most users want Groovebook to offer a solution to their issues.
Review authors value the most Discounts and Special Offers. Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Groovebook Reviews
"Missing a month"
Missing February 2022, there is no February ablum on the app. Trying to get customer assistance is extremely difficult. User's recommendation: It is nice being...
"Took mon"
I'm calling because you continue to take money for my account when I do not have any books on order I would like to cancel any subscription I might have from...
East Wenatchee, Washington
I was sent 8 books of same photos for March, last book????
User's recommendation: They are out of business
Austin, Texas
Took mon
User's recommendation: Don't go to this site
Emporia, Kansas
I want to speak to a human
- Lack of product delivery
- Flawed uploading system
- No way to contact customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Thought it was good till I tried to reach you now probably wouldn’t recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Missing a month
- Pics are beautiful
- Great idea
- Nobody got back to me
- No response from anybody and no way to contact them by phone
Preferred solution: February 2022, book is missing from the app
User's recommendation: It is nice being able to print out my pictures every month and they come in a nice little photo ablum
New Baltimore, Michigan
Want to receive book for March 26. I think pix were marked but cannot see as my app wont let me i .
- Displays photos
- Nobody got back to me
- No response from anybody and no way to contact them by phone
- No tracking information
Preferred solution: Let the company propose a solution
Dallas, Texas
Resolved: I’m ill and don’t have time to use your service any longer.
I’ll snd don’t have time to use your service. Please please cancel my subscription!.
Preferred solution: Cancel my subscription
User's recommendation: Great when you have time to use it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tacoma, Washington
Account locked
Preferred solution: Let the company propose a solution
Update after fixing this error
- Enjoy hard copy photos ev month
- Not being able to process book
- Frustrating usage not being able to process book
- Frustrating usage
Preferred solution: Let the company propose a solution
I just sent this form in! IM GETTING MORE FRUSTRATED!!
- Loved the pictures
- Nice to get pictures
- Frustrating usage not being able to process book
Preferred solution: Let the company propose a solution
User's recommendation: No recommendation at this time. I need to have resolution if I am going to continue with my Groovebook account
Simpsonville, South Carolina
Question about reordering.
Groovebook cancelled my subscription
- Nice to get
- Nice to get pictures
- No way to contact customer service
- No telephone customer service
Preferred solution: Let the company propose a solution
User's recommendation: Nine
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Bloomfield Township, Michigan
Not happy with the product
- No way to contact customer service
- No response from anybody and no way to contact them by phone
Preferred solution: My kids got me this for a gift. I want to see a finished product and compensation of some sort
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Blair, Nebraska
They didn’t answer the phone
- Great photos
- Reasonable prices
- No way to contact customer service
- Flawed uploading system
Preferred solution: Deliver product or service ordered
User's recommendation: careful to not add more than 100, i don’t know why they let you add more
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hicksville, New York
It makes no sense to have a phone number to speak to representative but then it says we can only respond by email.
Preferred solution: Log in to my account
User's recommendation: Don’t use groovebook
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boone, Iowa
Trouble with my account
Preferred solution: Let the company propose a solution
User's recommendation: Difficult to contact and get response from Groovebook
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Missing books,over changed, poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Send correct books and refund my money
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