Anonymous
map-marker East Wenatchee, Washington

I was sent 8 books of same photos for March, last book????

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I ordered my last book of 100 photos before they closed and they sent 8 books of same photos. Im trying to find out if they charged me for 8 books???
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User's recommendation: They are out of business

Anonymous
map-marker Austin, Texas

Took mon

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I'm calling because you continue to take money for my account when I do not have any books on order I would like to cancel any subscription I might have from you and get a refund of my money
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User's recommendation: Don't go to this site

Eileen J Jtv
map-marker Emporia, Kansas

I want to speak to a human

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I am still being charged monthly but and not able to load my photos for printing and no longer receive photo books , I want to speak to a live human not a recording or computer
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Cons:
  • Lack of product delivery
  • Flawed uploading system
  • No way to contact customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Thought it was good till I tried to reach you now probably wouldn’t recommend

Lalania M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Missing a month

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Missing February 2022, there is no February ablum on the app. Trying to get customer assistance is extremely difficult.
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Pros:
  • Pics are beautiful
  • Great idea
Cons:
  • Nobody got back to me
  • No response from anybody and no way to contact them by phone

Preferred solution: February 2022, book is missing from the app

User's recommendation: It is nice being able to print out my pictures every month and they come in a nice little photo ablum

Bobbi K Qxb
map-marker New Baltimore, Michigan

Want to receive book for March 26. I think pix were marked but cannot see as my app wont let me i .

Can I get March 26 book? Regular posting date. Can I look at pix? Cannot go beyond full page memo. Ihave appreciated getting booksc
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Pros:
  • Displays photos
Cons:
  • Nobody got back to me
  • No response from anybody and no way to contact them by phone
  • No tracking information

Preferred solution: Let the company propose a solution

Resolved
Diana F Hvx
map-marker Dallas, Texas

Resolved: I’m ill and don’t have time to use your service any longer.

Updated by user Feb 01, 2022

I’ll snd don’t have time to use your service. Please please cancel my subscription!.

Original review Feb 01, 2022
I have tried to cancel this for a year. I am very ill and dont have the time to use Groovebook any longer. Please please cancel me
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Preferred solution: Cancel my subscription

User's recommendation: Great when you have time to use it.

Dionne M Bkv

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Verified Reviewer
| map-marker Tacoma, Washington

Account locked

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I would like my account to be unlocked it has been since December for no reason, I cannot add pictures My email is dionnerae@***.com
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Preferred solution: Let the company propose a solution

Janice C Esj

Update after fixing this error

Last night on my last day to submit my photo choices I couldn't open it up? States my order was received and bringing printed. Error & please call me to rectify? TY
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Pros:
  • Enjoy hard copy photos ev month
Cons:
  • Not being able to process book
  • Frustrating usage not being able to process book
  • Frustrating usage

Preferred solution: Let the company propose a solution

Janice C Esj

I just sent this form in! IM GETTING MORE FRUSTRATED!!

I sent in customer service form and this page came up again! VERY FRUSTRATING!!! Your customer service is poor!
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Pros:
  • Loved the pictures
  • Nice to get pictures
Cons:
  • Frustrating usage not being able to process book

Preferred solution: Let the company propose a solution

User's recommendation: No recommendation at this time. I need to have resolution if I am going to continue with my Groovebook account

Anonymous
map-marker Simpsonville, South Carolina

Question about reordering.

I simply had a question about reordering a book from the past from Groovebook. I emailed them, and they immediately emailed me back telling me I would have an answer in the next two days. I am so disappointed that they are going out of business. My experience with them for the past several years has been great! I think less than four dollars for 100 pictures each month has been a real bargain,and I think that my family will always cherish the pictures that have been printed out.
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Deborah B Jog

Groovebook cancelled my subscription

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You tell me. I dont know why you guys cancelled me. I have had this for over three years. Please contact me
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Pros:
  • Nice to get
  • Nice to get pictures
Cons:
  • No way to contact customer service
  • No telephone customer service

Preferred solution: Let the company propose a solution

User's recommendation: Nine

Liz R Pdg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Bloomfield Township, Michigan

Not happy with the product

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Every time I go to pick pictures it keeps going back to the beginning of all of my pictures. I downloaded 100 they told me to download it only to find out that I didnt have 100 pictures
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Cons:
  • No way to contact customer service
  • No response from anybody and no way to contact them by phone

Preferred solution: My kids got me this for a gift. I want to see a finished product and compensation of some sort

Annalise R Zeh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Blair, Nebraska

They didn’t answer the phone

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they said they have an email for questions but also said it takes 2 days and i dont have that kind of time to wait for my question because of its urgency, my groovebook says i have added too many pictures but when i try to remove pictures it doesnt work. ive tried everything and im getting frustrated and suspect it wont print this month if i cant get it fixed by today, the due date.
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Pros:
  • Great photos
  • Reasonable prices
Cons:
  • No way to contact customer service
  • Flawed uploading system

Preferred solution: Deliver product or service ordered

User's recommendation: careful to not add more than 100, i don’t know why they let you add more

Mitch F Tga

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hicksville, New York

It makes no sense to have a phone number to speak to representative but then it says we can only respond by email.

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I cannot log into my account and it does not recognize my email. I called customer support and it says you can only respond by email. Im sorry but this is not acceptable
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Preferred solution: Log in to my account

User's recommendation: Don’t use groovebook

Rick W Tjs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boone, Iowa

Trouble with my account

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I cant open my Groovebook ap. I get message that it doesnt recognize email address. Also, wont allow me to create a new password
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Preferred solution: Let the company propose a solution

User's recommendation: Difficult to contact and get response from Groovebook

Moksh Aan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Missing books,over changed, poor customer service

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Pictures were printed on top of one another. They did reply back saying that I would receive 2 credits to my account, haven't received the credits. Thru said I wasn't changed but I have proof that I was on my credit card statement. Another book from October says it still in production, they didn't have an answer for as t why,but was changed for the book. Haven't received the book and was still changed for it. Considering canceling my account because I need the pictures I ordered for a project for Christmas and they haven't sent them. Very upset about all of this!
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Loss:
$1281

Preferred solution: Deliver product or service ordered

User's recommendation: Send correct books and refund my money

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