Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Missing a month

Missing February 2022, there is no February ablum on the app. Trying to get customer assistance is extremely difficult.

User's recommendation: It is nice being able to print out my pictures every month and they come in a nice little photo ablum.

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ID
#3322114 Review #3322114 is a subjective opinion of poster.
Location
Chicago, Illinois
Pros
  • Great idea
  • Pics are beautiful
Cons
  • No response from anybody and no way to contact them by phone
  • Nobody got back to me
Preferred solution
February 2022, book is missing from the app

I was sent 8 books of same photos for March, last book????

I ordered my last book of 100 photos before they closed and they sent 8 books of same photos. Im trying to find out if they charged me for 8 books???

User's recommendation: They are out of business.

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ID
#3588888 Review #3588888 is a subjective opinion of poster.
Location
East Wenatchee, Washington

Took mon

I'm calling because you continue to take money for my account when I do not have any books on order I would like to cancel any subscription I might have from you and get a refund of my money

User's recommendation: Don't go to this site.

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ID
#3478307 Review #3478307 is a subjective opinion of poster.
Location
Austin, Texas
New Reviewer

Want to receive book for March 26. I think pix were marked but cannot see as my app wont let me i .

Can I get March 26 book? Regular posting date. Can I look at pix? Cannot go beyond full page memo. Ihave appreciated getting booksc
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ID
#3422883 Review #3422883 is a subjective opinion of poster.
Location
New Baltimore, Michigan
Pros
  • Displays photos
Cons
  • Nobody got back to me
  • No tracking information
  • No response from anybody and no way to contact them by phone
Preferred solution
Let the company propose a solution

Question about reordering.

I simply had a question about reordering a book from the past from Groovebook. I emailed them, and they immediately emailed me back telling me I would have an answer in the next two days. I am so disappointed that they are going out of business. My experience with them for the past several years has been great! I think less than four dollars for 100 pictures each month has been a real bargain,and I think that my family will always cherish the pictures that have been printed out.
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ID
#3394675 Review #3394675 is a subjective opinion of poster.
Location
Simpsonville, South Carolina
New Reviewer

I just sent this form in! IM GETTING MORE FRUSTRATED!!

I sent in customer service form and this page came up again! VERY FRUSTRATING!!! Your customer service is poor!

User's recommendation: No recommendation at this time. I need to have resolution if I am going to continue with my Groovebook account.

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ID
#3377014 Review #3377014 is a subjective opinion of poster.
Service
Groovebook Printing Service
Pros
  • Nice to get pictures
  • Loved the pictures
Cons
  • Frustrating usage not being able to process book
Preferred solution
Let the company propose a solution
New Reviewer

Update after fixing this error

Last night on my last day to submit my photo choices I couldn't open it up? States my order was received and bringing printed. Error & please call me to rectify? TY
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ID
#3376991 Review #3376991 is a subjective opinion of poster.
Service
Groovebook Printing Service
Pros
  • Enjoy hard copy photos ev month
Cons
  • Not being able to process book
  • Frustrating usage not being able to process book
  • Frustrating usage
Preferred solution
Let the company propose a solution
New Reviewer

I want to speak to a human

I am still being charged monthly but and not able to load my photos for printing and no longer receive photo books , I want to speak to a live human not a recording or computer

User's recommendation: Thought it was good till I tried to reach you now probably wouldn’t recommend.

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ID
#3373192 Review #3373192 is a subjective opinion of poster.
Location
Emporia, Kansas
Cons
  • Flawed uploading system
  • No way to contact customer service
  • Lack of product delivery
Preferred solution
Deliver product or service ordered
New Reviewer

Resolved: I’m ill and don’t have time to use your service any longer.

Update by user Feb 01, 2022

I’ll snd don’t have time to use your service. Please please cancel my subscription!.

Original review posted by user Feb 01, 2022
I have tried to cancel this for a year. I am very ill and dont have the time to use Groovebook any longer. Please please cancel me

User's recommendation: Great when you have time to use it.

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Resolved
ID
#3307614 Review #3307614 is a subjective opinion of poster.
Location
Dallas, Texas
Preferred solution
Cancel my subscription
New Reviewer

My book for the month will not print

Oops something went wrong when trying to have my Dec print shipped to me. Please fix this issue so I can do Jan. Order
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ID
#3289138 Review #3289138 is a subjective opinion of poster.
Pros
  • Like the books they turn out great
Cons
  • Lack of product delivery
  • Frustrating usage
Preferred solution
Deliver product or service ordered
New Reviewer

To assure that my personal information is correct

I have specific questions concerning an order I placed. It has been sometime since I placed an order and wish to make sure my information is correct. I prefer to speak to a person rather texting.

User's recommendation: Highly recommend.

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1 comment
#2181917

I need to be able to respond to Etsy messages

ID
#3277059 Review #3277059 is a subjective opinion of poster.
Location
Hartsville, South Carolina
Preferred solution
Assurance that my information is correct so that I can get Groovebook. It’s simple as checking your records.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Account locked

I would like my account to be unlocked it has been since December for no reason, I cannot add pictures My email is dionnerae@***.com
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ID
#3271762 Review #3271762 is a subjective opinion of poster.
Location
Tacoma, Washington
Preferred solution
Let the company propose a solution

I did not order

Please cancel. I didn't order any pictures I don't want them thank you. I want my name taken off the order list .I don't know how I got the pictures I don't need them

User's recommendation: The pictures are great but I don't need them.

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ID
#3247748 Review #3247748 is a subjective opinion of poster.
Location
Augusta, Georgia

Can’t even do a change of address

Been trying to change my address and my account wont let me . Try to contact them says I already have an account . Its just a pain to change anything every time !
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ID
#3246953 Review #3246953 is a subjective opinion of poster.
Location
Dillingham, Alaska
New Reviewer

Groovebook cancelled my subscription

You tell me. I dont know why you guys cancelled me. I have had this for over three years. Please contact me

User's recommendation: Nine.

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ID
#3245786 Review #3245786 is a subjective opinion of poster.
Product
Groovebook Photo Book
Pros
  • Nice to get pictures
  • Nice to get
Cons
  • No way to contact customer service
  • No telephone customer service
Preferred solution
Let the company propose a solution

Don’t waste your money

After 10 months of trying to cancel account, had to cancel my credit card to get them to stop charging. The worst company Ive ever dealt with.

User's recommendation: Don’t patronize.

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ID
#3239580 Review #3239580 is a subjective opinion of poster.
Location
Clearwater, Florida

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